Return / Refund Policy
We will refund 100% (less shipping) all worn and unworn items purchased from swirlycurlyhair.com within 30 days from the date of purchase, no questions asked.
After 30 days, ALL SwirlyCurly Products are covered by a LIFETIME WARRANTY (see below). The customer is responsible for the return shipping back to our warehouse.
Please contact us at firstname.lastname@example.org before shipping return.
HOW DO I RETURN AN ITEM FOR A REFUND?
(Refund available within 30 days of purchase only)
Email us at email@example.com to let us know why you're requesting a refund and when we will receive the item.
Ship the package to:
SwirlyCurly, PO Box 3992 Redondo Beach, Ca 90277
HOW LONG DOES IT TAKE FOR ME TO GET MY REFUND OR STORE CREDIT?
It may take up to 1-2 weeks for us to receive your shipment. Once we receive your return, please allow up to 5 business days for us to process your return. Once your return has been processed, you will receive a notification email that your refund or store credit has been processed & issued.
DO YOU OFFER EXCHANGES?
We do offer exchanges on returns, however the customer will be responsible for return and shipment to them. We highly recommend choosing the product that best suits you and your hair to eliminate exchanging.
WHAT DO I DO IF MY PRODUCT ARRIVED DAMAGED/DEFECTED?
Please email our customer service with your order number at firstname.lastname@example.org and we will be more than happy to assist you.
CAN I RETURN AN INTERNATIONAL SHIPMENT?
Yes you can, however the customer is responsible for return shipping on items that are unworn and still in original packaging.
STILL HAVE QUESTIONS?
We are more than happy to answer other questions you have regarding returns.
Please contact email@example.com with your order number for any questions you may have.
Our unconditional lifetime guarantee is simple and without strings or conditions.
If any SwirlyCurly products break, damage your hair, are not comfortable or durable then return them for a new replacement.
No strings. No conditions. For life.