We are BEAUTIFUL. We are PROUD. We are NATURAL.
BLACK Owned. WOMAN Owned.
30 Day Money Back Guarantee &
Lifetime Warranty!
FREQUENTLY ASKED QUESTIONS
Have some questions? Why not take a look at some of the most frequently asked questions below to see if we have your answer.
CAN I CANCEL AN ORDER ONCE IT HAS BEEN PLACED?
In an effort to deliver shipments as quickly as possible, we unfortunately, cannot modify or cancel your order once it has been placed. This also includes changes to shipping address & shipping methods.
CAN I PLACE A WHOLESALE ORDER?
Yes you can learn more about our Minimum Order Quantities, Pricing and you can place a wholesale order by clicking the link below and filling out the form.
Click Here For Wholesale Orders
HOW DO I USE A PROMO CODE TO CHECKOUT?
If you have a promo code, you can enter it on the checkout page in the “Discount Codes” field, located on the right side of the checkout page below the picture of the item you are purchasing. Enter the code exactly how it appears & apply- voila!
WHAT FORMS OF PAYMENT DOES SWIRLYCURLYHAIR.COM ACCEPT?
Swirlycurlyhair.com accepts Visa, Mastercard, American Express, Discover, Paypal, Google Pay.
WHEN WILL MY ORDER SHIP OUT?
When you place your order, we are doing everything we can to ship as fast as we can. Orders typically require 1-2 business days to process and ship. If you placed your order during the weekend or on a holiday, we'll ship your order out on the following business day. You will receive a shipping confirmation email with tracking once your order ships out.
WHEN WILL I RECEIVE MY ORDER?
All orders ship out of our warehouse facility in sunny California. Once your order ships out, here is a timeline of when you can expect your items:
USPS FIRST CLASS: 5-7 Business Days (from ship date)
USPS PRIORITY MAIL: 2-3 Business Days (from ship date)
International orders typically take 2-3 weeks from the ship date.
DO YOU SHIP TO P.O. BOXES OR MILITARY APO/FPO ADDRESSES?
Yes we do!
DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide!
HOW MUCH DOES SHIPPING & HANDLING COST ON INTERNATIONAL ORDERS?
Shipping is calculated automatically at checkout & will vary depending on the number of items purchased. International customers are responsible for the shipping fees, duty and taxes associated with the importation of their orders.
WHERE'S MY ORDER?
If it's passed your expected delivery date (USPS FIRST CLASS: 5-7 Business Days or
USPS PRIORITY MAIL: 2-3 Business Days from ship date) and you still haven't received your order email us with your order number at orders@swirlycurlyhair.com
Please note, International orders typically take 2-3 weeks from the ship date.
HOW DO I WASH AND DRY MY SNAPPEES™?
Snappees™ are machine washable and dryer safe. Put your Snappees™ with your regular laundry on a warm wash. Snappee™ then put them in the dryer them on a low heat. This process will return your Snappees™ to the original size,
HOW DO I USE THE SNAPPEE™ HAIR TIE?
How Do I Link Snappees™?
There are many ways to use the Snappee™ Hair Tie and linking Snappees™ is easy. Below is a free guide on how to use your Snappees™.
You can download our free guide here.
Or you can watch the many videos on how to use the Snappee™ Hair Tie
and see how to put Snappees together on our YouTube channel here.
IS THIS COMPANY (SWIRLYCURLY) BLACK OWNED & WOMAN OWNED?
Yes. Keziah Dhamma, an African American woman, is the founder and owner Swirly Curly. Keziah also invented the Snappee™ Hair Ties and all of the other products on our store.
Learn more about Keziah and SwirlyCurly by clicking here.
