Yes. Keziah Dhamma, an African American woman, is the founder and owner Swirly Curly. Keziah also invented the Snappee™ Hair Ties and all of the other products on our store.
If you have a promo code, you can enter it on the checkout page in the “Discount Codes” field, located on the right side of the checkout page below the picture of the item you are purchasing. Enter the code exactly how it appears & apply- voila!
When you place your order, we are doing everything we can to ship as fast as we can. Orders typically require 1-2 business days to process and ship. If you placed your order during the weekend or on a holiday, we'll ship your order out on the following business day. You will receive a shipping confirmation email with tracking once your order ships out.
In an effort to deliver shipments as quickly as possible, we unfortunately, cannot modify or cancel your order once it has been placed. This also includes changes to shipping address & shipping methods.
If you are experiencing difficulties when making a purchase or have not received an notifications about your order soon after purcahse email us right away for help at info@swirlycurlyhair.com
Shipping is calculated automatically at checkout & will vary depending on the number of items purchased. International customers are responsible for the shipping fees, duty and taxes associated with the importation of their orders.
Due to COVID-19 restrictions and regulations, we are currently not accepting physical product returns of any kind. We ask that you keep the product or gift it to friends and family members instead. Thank you for your understanding.
Snappees™ are machine washable and dryer safe. Put your Snappees™ with your regular laundry on a warm wash. Snappee™ then put them in the dryer them on a low heat. This process will return your Snappees™ to the original size.
You can cancel your membership to CurlCollege by emailing in at info@swirlycurlyhair.com. Be sure to include the reason for your request and that it has been less than 30 days since your initial purchase. All refund requests made +30 days after initial purchase are final.
If any of your SwirlyCurly products breaks you can utilize our SwirlyCurly Lifetime Warranty! Just email us at info@swirlycurlyhair.com and be sure to include a picture of the broken product and the product details.