FAQ General
Is this company Black, Latina & Female
Yes. Keziah Dhamma, an African American & Latina woman, is the founder and owner SwirlyCurly. Keziah also invented the Snappee™ Hair Ties and all of the other products on our store.
Learn more about Keziah and SwirlyCurly by clicking here.
Can I place a wholesale order?
Yes, if you are a registered business and would like to carry our products please email us here for more details and to place and order: info@swirlycurlyhair.com
What forms of payment does swirlycurlyhair.com accept?
Swirlycurlyhair.com accepts Visa, Mastercard, American Express, Discover, PayPal, Google Pay, and Afterpay.
How do I use a promo code to checkout?
If you have a promo code, you can enter it on the checkout page in the “Discount Codes” field, located on the right side of the checkout page below the picture of the item you are purchasing. Enter the code exactly how it appears & apply - voila!
How do I join the SwirlyCurly VIP club to get early access to products, sales and the biggest discounts?
You can join SwirlyCurly VIP to enjoy all the savings and early access here: https://www.swirlycurlyhair.com/pages/smsdiscountoptin
How do I register for one of your free masterclasses?
You can register for our natural hair masterclasses by clicking the links below:
FAQ Product
How do I use the Snappee Hair Ties?
How Do I Link Snappees™?
Watch this video here on how to use your Snappee products. This video will include how to use Snappee hair ties, Snappee scrunchies and Snappee headbands.
How do I wash and dry my Snappee products?
Snappees™ are machine washable and dryer safe. Put your Snappees™ with your regular laundry on a warm wash. Snappee™ then put them in the dryer them on a low heat. This process will return your Snappees™ to the original size.
How do I use my SwirlyCurly Satin Headscarf?
Some of the best tutorials on how to use our SwirlyCurly Satin Headscarves can be found on our Youtube channel!
Can I use SwirlyCurly products on my children?
Yes! Both our accessories and liquid products can be used on children.
Can I buy the mango moringa moisture max products individually?
You can buy the products individually! We strongly urge you to buy them as a set because the products work together. You can either search the product name on our website or use the links below.
Mango Moringa Moisture Max Shampoo, 8oz
Mango Moringa Moisture Max Conditioner, 8oz
FAQ Payments, Orders, Refunds
Does SwirlyCurly ship international?
Yes, we can deliver your package even if you are not located within the US or Canada.
When will my order ship out?
When you place your order, we are doing everything we can to ship as fast as we can. Orders typically require 1-2 business days to process and ship. If you placed your order during the weekend or on a holiday, we'll ship your order out on the following business day. You will receive a shipping confirmation email with tracking once your order ships out.
When will I receive my order?
Once your order is placed there is a 1-2 day processing time to package your order M-F. If your order is placed over the weekend it will be processed on Monday. Please add this processing time to the below shipping times to know when you can expect your order.
We offer two shipping rates. Once your order ships out, here is a timeline of when you can expect your items:
USPS FIRST CLASS: 4-7 Days (from ship date)
USPS PRIORITY MAIL: 2-3 Days (from ship date)
International orders typically take 2-3 weeks from the ship date.
Where's my order?
If it's passed your expected delivery date (USPS FIRST CLASS: 4-7 Days) or
(USPS PRIORITY MAIL: 2-3 Days) from ship date and you still haven't received your order email us with your order number at orders@swirlycurlyhair.com
Please note, International orders typically take 2-3 weeks from the ship date.
Can I cancel my order after its placed?
In an effort to deliver shipments as quickly as possible, we unfortunately, cannot modify or cancel your order once it has been placed. This also includes changes to shipping address & shipping methods.
There is a problem with my order how do I fix it?
If you are experiencing difficulties when making a purchase or have not received an notifications about your order soon after purchase email us right away for help at info@swirlycurlyhair.com
How much does shipping and handling cost on international orders?
Shipping is calculated automatically at checkout & will vary depending on the number of items purchased. International customers are responsible for the shipping fees, duty and taxes associated with the importation of their orders.
What's your refund policy?
We are currently accepting physical product returns at this time. We ask that you please reach out to info@swirlycurlyhair.com to initiate your return. ALL returns must go through customer service or it will not be honored. Please do not ship back a return without having it processed through customer service. These returns will not be accepted. Thank you for your understanding.
What do I do if my products arrived damaged?
Please be sure to reach out to customer service immediately with a photo of the damaged products.
How do I use Afterpay?
In order to use AfterPay, you will need to add items to your cart as normal. You will then be asked to fill out your payment information first and then you will select AfterPay.
AfterPay will bring you to a page to set up an account with them, if you do not already have one. After the account is created or you sign in, you will be redirected to our website to check out.
If you have any issues, reach out to our customer service at info@swirlycurlyhair.com
FAQ CurlCollege
How do I log into CurlCollege?
To log in to CurlCollege click this link and put in your log in information: https://curlcollege.swirlycurlyhair.com/login
Password reset instructions can be found after clicking the above link.
What's the name of the app to view CurlCollege on my mobile devices?
The name of the app is KAJABI.
You can download Kajabi Mobile App from the Apple App store or on Google Play by clicking here.
How do I cancel CurlCollege
You can cancel your membership to CurlCollege by emailing in at info@swirlycurlyhair.com. Be sure to include the reason for your request and that it has been less than 30 days since your initial purchase. All refund requests made +30 days after initial purchase are final.